Privacy Policy

Last updated: 13 August 2026

1. Introduction

This Privacy Policy explains how Liviu-Gabriel Sauan, trading as Gabriel Bespoke Exterior Cleaning, collects, uses and protects personal information when you visit or use gabrielbespoke.com, contact us, request a quotation, or use our services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Name: Liviu-Gabriel Sauan

Trading as: Gabriel Bespoke Exterior Cleaning Business structure: Sole Trader Mobile: +447481157476 Email: info@gabrielbespoke.com

For data protection purposes, Liviu-Gabriel Sauan, trading as Gabriel Bespoke Exterior Cleaning, is the data controller for personal information collected through this website and in connection with our services.

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Telephone number

  • Email address, where provided

  • Property address

  • Details about your property

  • Information about the cleaning services you require

  • Details contained in enquiries or messages you send to us

  • Appointment and booking information

  • Payment and transaction information where necessary

  • Information you voluntarily provide when communicating with us

We may also collect certain technical information automatically when you visit our website. This may include your IP address, browser type, device type, operating system and information about how you interact with our website.

The information automatically collected depends on the Squarespace features, cookies and third-party services active on our website.

4. How We Collect Information

We may collect information when you:

  • Visit our website

  • Complete a contact or enquiry form

  • Request a quotation

  • Contact us by telephone

  • Contact us through WhatsApp

  • Contact us by email, where applicable

  • Book our services

  • Communicate with us about an existing or previous service

  • Make a payment

  • Otherwise provide information to us voluntarily

5. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange appointments

  • Provide window cleaning and exterior cleaning services

  • Communicate with you regarding your services

  • Manage customer accounts and records

  • Process payments

  • Issue invoices and payment reminders

  • Deal with complaints or disputes

  • Maintain appropriate business records

  • Comply with legal, accounting and tax requirements

  • Protect our business and website against fraud, misuse or security issues

  • Improve our website and services

  • Send marketing communications where legally permitted

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

6. Lawful Bases for Processing

Where required by the UK GDPR, we rely on one or more of the following lawful bases:

Contract

We may process your information when it is necessary to provide a quotation, arrange a booking or provide services that you have requested.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax or other legal obligations.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include managing customer relationships, maintaining business records, preventing fraud and protecting our business.

Consent

Where consent is required, we will ask for it before processing your information for that purpose. You may withdraw your consent at any time.

7. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace may process certain information relating to visitors and users of our website, including technical information, usage information and information submitted through website features such as forms.

Squarespace may also use cookies and similar technologies to provide, secure and improve its services.

The information processed by Squarespace is subject to Squarespace's own privacy practices and policies.

8. Contact Forms and Enquiries

If you submit information through a contact or enquiry form on our website, we may receive and store the information you provide.

This information may include your name, telephone number, email address, property address and details of the services you require.

We use this information to respond to your enquiry, provide quotations, arrange services and communicate with you.

9. WhatsApp

We may provide WhatsApp as a method of contacting us.

If you choose to contact us through WhatsApp, information contained in your messages may be processed by WhatsApp and its parent company, Meta, in accordance with their applicable privacy policies and terms.

We may use information received through WhatsApp to respond to enquiries, provide quotations, arrange appointments and communicate with customers.

Please do not send sensitive personal information through WhatsApp unless it is necessary.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

Some cookies may be necessary for the website to function correctly, provide security or remember certain settings.

Other cookies may be used for purposes such as analytics, performance or advertising.

Where applicable law requires consent for non-essential cookies, we will request your consent before placing or using those cookies.

You can also manage or delete cookies through your browser settings.

The specific cookies used on our website may change as we add, remove or modify website features and third-party services.

11. Analytics and Third-Party Services

Depending on the services currently enabled on our website, we may use third-party services to help us understand website usage, improve our website or provide certain functionality.

These services may process technical information such as IP addresses, device information, browser information and website activity.

If we introduce analytics, advertising pixels or other tracking technologies that require consent, we will provide the appropriate cookie information and consent mechanism.

12. Sharing Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with service providers and third parties that help us operate our business or provide our services.

These may include:

  • Squarespace

  • Payment providers

  • Accounting or bookkeeping providers

  • IT and technology providers

  • Communication providers

  • Professional advisers

  • Government authorities, regulators or law-enforcement bodies where required by law

Third parties may process personal information on our behalf or independently, depending on the nature of the service.

13. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where necessary to:

  • Provide ongoing services

  • Maintain customer records

  • Deal with complaints or disputes

  • Comply with legal, accounting or tax requirements

  • Establish, exercise or defend legal claims

  • Protect our legitimate business interests

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Rights

Under applicable UK data protection law, you may have rights including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to data portability where applicable

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

17. Marketing Communications

We may contact customers or prospective customers about our services where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us.

18. Children's Privacy

Our website and services are not directed towards children.

We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

19. Third-Party Links

Our website may contain links to third-party websites, including WhatsApp, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.

The latest version will be published on this page and the "Last updated" date will be updated accordingly.

21. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Name: Liviu-Gabriel Sauan

Trading as: Gabriel Bespoke Exterior Cleaning Business structure: Sole Trader Mobile: +447481157476 Email: info@gabrielbespoke.com

22. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about the ICO and how to make a complaint is available at: https://ico.org.uk/