Services include window cleaning, gutter cleaning, fascia & soffit cleaning, conservatory cleaning and other exterior cleaning services.

The price and scope of work will be agreed before the work begins.

Any additional work not included in the agreed price will only be carried out with the customer's approval.

Quotes are based on the information available at the time. If the property or access is significantly different from what was described, the price may be revised before work begins.

We reserve the right to refuse or stop work if conditions are unsafe.

Regular customers are normally scheduled approximately every 4 or 8 weeks.

The exact date may vary by a few days depending on our route and schedule.

Customers remain on the regular schedule until they request cancellation.

A reminder may be sent before the scheduled visit.

We may change the scheduled date due to weather, access or operational requirements.

Prices may be changed with reasonable notice.

At least 24 hours' notice is required for cancellations or appointment changes.

A charge may apply for cancellations with less than 24 hours' notice or where we cannot access the property upon arrival.

Customers must provide safe and reasonable access to the areas being cleaned.

Side gates must be unlocked where access is required.

Customers should inform us in advance about locked gates, alarms, parking restrictions or other access issues.

If access is unavailable, the service may need to be rescheduled and a charge may apply.

Payment is due immediately after completion unless otherwise agreed.

Customers are responsible for ensuring payment is made in full.

Outstanding payments may be followed up for collection.

We work in most normal weather conditions, including rain.

We may postpone work during extreme or unsafe conditions, including high winds, lightning, ice or freezing temperatures.

Weather-related cancellations will be rescheduled where possible.

Windows are cleaned using appropriate professional equipment and cleaning methods.

We clean to the best possible standard based on the condition and accessibility of the windows.

Permanent stains, marks, mineral deposits, oxidation, hard-water staining and other contamination may not be removable.

We do not remove paint, cement, silicone, adhesive, sealant or other permanently bonded materials unless specifically agreed.

We are not responsible for pre-existing scratches, cracks, damaged seals, failed double glazing, deteriorated frames or other existing defects.

Interior cleaning includes glass and accessible window frames only.

We do not clean inside window channels, drainage channels, drainage holes, hinges, locks, handles or internal mechanisms unless specifically agreed.

Windows will not be dismantled.

We do not carry out repairs or adjustments to window mechanisms.

Furniture and personal belongings should be moved where necessary to provide safe access.

We are not responsible for damage caused by pre-existing defects or faulty window components.

Gutter cleaning includes removing normal debris from inside the gutters only.

This includes leaves, moss, dirt and similar debris.

The outside of gutters, fascia, soffits and downpipes is not included unless specifically agreed beforehand.

We do not repair, replace or dismantle guttering unless separately agreed.

We are not responsible for pre-existing leaks, cracks, loose brackets, damaged seals, poorly fitted guttering or other existing defects.

Gutter cleaning is not a full inspection of the drainage system.

A basic water-flow check may be carried out where appropriate, but this does not guarantee that the entire drainage system is functioning correctly.

If guttering appears fragile, damaged or unsafe to clean, we may refuse or stop the work.

Blockages that require dismantling or specialist repair may not be removable.

Cleaning is limited to the areas and surfaces included in the agreed price.

Existing staining, oxidation, deterioration, paint failure or permanent discolouration may remain.

We do not guarantee complete removal of permanent stains or damage.

We may refuse to clean surfaces where there is a significant risk of damage.

Additional areas or services may incur an additional charge.

Valuable, fragile or easily damaged items should be secured or moved away from the working area.

Customers should ensure windows and surrounding areas are reasonably accessible.

Pets should be kept away from the working area.

We are not responsible for damage to items that were not reasonably protected or moved where necessary.

We take reasonable care when providing our services.

We are not responsible for pre-existing, hidden, defective or unavoidable damage.

This includes damage caused by deteriorated materials, defective installations, loose components, failed seals, cracked glass or fragile surfaces that existed before the service.

If we identify a significant risk before or during the work, we may notify the customer and refuse or stop the affected service.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

If you are unhappy with the cleaning, please contact us within 24 hours of completion.

Where appropriate, we will return and re-clean the affected area free of charge.

The re-cleaning guarantee does not cover permanent stains, pre-existing damage, inaccessible areas or marks that cannot reasonably be removed using our cleaning methods.

We may take photographs before or after a service to document the condition of surfaces or the work completed.

We will not intentionally include identifiable personal information unless necessary.

We may update these Terms & Conditions from time to time.

The latest version will be available on our website.

Customers will be subject to the Terms & Conditions applicable at the time of their booking or service, subject to applicable law.

By booking, confirming or allowing us to proceed with a service, you confirm that you have read and accepted these Terms & Conditions.